Monday, December 08, 2008

Hilton Hot Water Update

The week after I returned from the Texas EMS Conference, I used the contact us form on to complain about the hot water problem I had at the downtown Fort Worth Hilton. (You can read more about that here and here).

I wasn't expecting too much more than an apology, so when I received a reply the next day from a Guest Relations Specialist in Memphis giving me a reference number for my complaint it was a bit of a surprise. Later that same day, I received another email from the Front Office Manager of the Fort Worth Hilton offering me 5000 HHonors points.

Naturally, I took the 5000 points, but also stressed in my reply that I told them about my problem so they would fix the hot water situation. Hopefully they will follow up and make some changes.

My group will be attending next year's EMS Conference, again in Fort Worth. If we end up staying there I'm still going to check the hot water as soon as we check in.

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