Wednesday, September 20, 2006

Texas Roadhouse? Not Any More

A Texas Roadhouse manager requested compensation for business lost due to the fatal shooting of two police officers. How horribly insensitive and ridiculous.

In 1998 or 1999 A Texas Roadhouse restaurant opened near where I lived at the time. Being the first new restaurant opened in the area in a number of years, it was quite popular. My wife and I went there a few times. I have to admit, eating peanuts and throwing the shells on the floor appeals to me in a very primal way; and this was one of the features of the restaurant which appealed to me along with good food and good service.

On one visit, the server accidently spilled an entire glass of very cold cola in my lap. To make things worse, I was wearing some very light-colored beige pants. Needless to say, my pants and my mood were ruined. Instead of apologizing and trying to placate my dissatisfaction, the server laughed at me and tried to make some kind of joke out of it. I asked to speak to the manager, who also made light of the situation and didn't even say "sorry about that, accidents happen" or anything along those lines. I expected at least an apology or an offer of a free dessert or something, but there was no such offer. Because of this, Texas Roadhouse became "Restauranta Non Grata" to me. (OK, the Latin may not be exactly correct, but you get the idea.)

Another Texas Roadhouse opened near my new home last year. My wife and I started eating there. The service was great and the food is very good. However, after reading this piece on, in future I think I will avoid Texas Roadhouse anyway. I can forget the manager in Virginia being a cad and give my local manager the benefit of the doubt that (s)he is a great person and supports our local police and other public servants. However, the response from the corporate office leaves a lot to be desired as well. Take my experience with the first Texas Roadhouse and put it with the terrible response of the corporate office in this police case and I have to think that such insensitivity is part of the corporate DNA and thus a reason to spend my money elsewhere.

There's a Logan's Roadhouse not too far away. They have the great "make a mess with peanut shells" experience going. I think I'll eat there instead.

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